RETURN POLICY

Because we provide custom printed products we cannot provide returns for sizing issues or buyers remorse. It is your responsibility to check the sizing charts provided on the product pages and to ensure your design is to your specifications before finalizing the order. If a particular item does not have a sizing chart then you may request one from orders@pearmedia.ca. If your order does not resemble (within a reasonable limit) the digital confirmation (at the time of checkout), then we will reprint your order at no extra charge, provided that the original garments are returned to us (at our expense).

Any claims for misprinted/damaged/defective items must be submitted within 5 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 10 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue with your order, please submit an email to orders@pearmedia.ca with the subject line “Request Return for Order [your order number]”.

Reasons for Returns

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to us. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to us and you will be liable for the cost of a reshipment.

Exchanges

We do not offer exchanges. We do not stock items and make all items on a per order basis.  Please be sure you choose the correct size, color options.

Cancellations

We do not guarantee cancellations.  All orders are made-to-order and the process begins immediately after an order is placed. If you have a question about a cancellation of an order please email us at orders@pearmedia.ca. We will do our best to see if we can accommodate a cancellation request, but it is not guaranteed.

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